Level 1 Junior System Administrator

Job Category: Systems Administrator
Job Type: Full Time
Job Location: Ga. US Milton

We are looking for a talented Junior Systems Administrator/IT Specialist to join our growing Managed Services team based in Milton, GA. You would be part of a dedicated team that supports our managed services clients with their remote offices and employees spread across the world. The Jr Systems Administrator/IT Specialist role is the first line of support for all helpdesk requests. We support all of our clients’ information technology ranging from end user applications/infrastructure to cutting edge compute and storage systems in the datacenter.

With the wide range of technologies that we support for our customers, the successful candidate will have the ability to manage multiple tickets and projects and be able to prioritize appropriately. This position has a high potential for growth within the company and we are looking for applicants with a desire to grow with us.

50% of the time in this position will be dedicated to providing support on helpdesk tickets, 25% of the time providing proactive Junior Administrator systems support, and the remaining 25% of time being focused on technical training and/or assisting System Administrators with their assigned projects.

Job Description

  • The ideal candidate will reside in, or close to, Milton/Alpharetta and have prior helpdesk and/or MSP experience
  • Perform Helpdesk and Jr. System Administration duties for a wide range of customer industries
  • Conduct scheduled system checks and perform maintenance in accordance with the scheduled support windows
  • Learn and adhere to applicable data privacy practices and follow SOC 2/ITSM policies & procedures
  • Enter, manage, and update IT support tickets within AutoTask/Datto.
    • Record the problem symptoms, provide and document resolution for hardware and software helpdesk requests and support root cause analysis
    • Ownership to track status of all tickets, including those elevated to higher level support, through resolution with follow-up with end-user
  • Willingness, once proficient in tasks/systems, to provide after-hours emergency support on a rotating basis
  • Take initiative to become further educated in relevant systems administration, information technology, and emerging trends

Required Skills

  • Ability to learn and willingness to take on more complex tasks
  • Ability to diligently create and maintain clear and concise documentation
  • Good customer and people skills with ability to effectively work through a variety of methods, including email, Microsoft Teams, telephone, and face to face
  • Strong interpersonal skills and ability to work well with others
  • Strong analytical, evaluative, and problem-solving abilities with ability to multitask
  • Excellent verbal & written communication skills
  • Ability to clearly relay technical data to non-technical individuals
  • Detail oriented with good follow-up and follow-through

Education & Soft Skills

  • Bachelor’s degree in Computer Science or related degree and/or relevant work experience
  • 2 years or more experience providing end-user support and infrastructure systems management
  • Microsoft Office – Proficiency with Microsoft Windows 10, Office Suite and Office365
  • Organization skills are a must as you will have to handle multiple tickets at once
  • Punctuality
  • Ability to accept and follow guidance/mentoring
  • Ability to complete assigned tasks with limited supervision
  • Ability to present ideas in business-friendly and user-friendly language

Work Environment

  • 40-hour onsite work week (8am-5pm or 9am-6pm)
  • Must be available to work flexible hours as needed (emergency on-call)
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

Benefits Included:

Job Type:  Full-time after initial probationary period

Salary:  Based upon experience, certifications, & demonstrated knowledge

Additional Compensation:

  • Bonuses
  • Other forms


  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Retirement Plan
  • Paid Time Off

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